Comments on: Latest SurveyHead Panel News

By: Renee

Renee — Tue, 11 Aug 2009 06:57:04 +0000

Hi, thank you , finally received reply from Wah Wu who successfully cashed out for me and money already received.

By: Al Arevalo

Al Arevalo — Fri, 31 Jul 2009 18:54:34 +0000

Dear Renee,

Thank you for posting the note as I was not aware of the issues you were having, please email me directly at the support box and I can get you cashed out if you have not all ready. The browser issues had slowed to where most could cashout without issue but there seems to be an issue re emerging on this again. I looked for an account by just your name and could not find one, so you email address should help me do that. Include the PayPal email that you want it directed to and I will follow up once it has been processed.

Thanks again,

Al Arevalo
Customer Service

By: Jim the Admin

Jim the Admin — Fri, 31 Jul 2009 02:33:10 +0000

Renee,

That is odd, as I recently cashed out and it worked fine. I was using Firefox though. Although It is my understanding that all browsers are supported now. If you have $25 USD in confirmed earnings it should work fine.

I suggest you email the Al with the support team directly at

Customer Service (support@surveyhead.com ) if you cannot get it to work.

By: Renee Harrower

Renee Harrower — Thu, 30 Jul 2009 13:58:06 +0000

have tried 3 different browsers and cannot get the cashout button to work. Have emailed support over 4 times, no acknowledgement or reply. I am due £19.65 and I would like my funds please.

By: Nancy

Nancy — Sun, 28 Jun 2009 18:57:24 +0000

I have never experienced any problems with Surveyhead. It does take time for them to confirmed when you do cash out and when the money is deposited into your paypal account. Other than that no problems with IE compatability.

By: doug

doug — Sun, 14 Jun 2009 06:09:00 +0000

I have recieved payment from surveyhead at last it took a while but was worth it

By: Leslie

Leslie — Thu, 11 Jun 2009 17:55:20 +0000

Yes, I finally reached the $25.00 threshold and had a little more than the required amount. They only paid me $25.00 and carried the balance over to the next time I reach the threshold. I have been working with survey companies that pay via Paypal. With these companies, my paypal payment is processed immediately and I am paid within the 2 days. Why does it take surveyhead so long to pay via paypal. They said it would take up to 2 weeks.

By: Jim the Admin

Jim the Admin — Sun, 24 May 2009 13:43:52 +0000

Doug,

Surveyhead has to wait for their survey studies to complete before they can move them from pending to available. Once you have the $25 in the available field, you can request your payment via PayPal. I will tell you that even though Payment is via PayPal, it still does take up to 4 weeks to receive payment. However, I myself have received payment from them, and so have several others that have commented on the board.

However, if you feel that something is taking too long, you can always contact support at support@surveyhead.com.

By: doug

doug — Sat, 23 May 2009 08:15:42 +0000

i have been with surveyhead over 3 months now i have seen a lot of negitive reports and am concerned myself it took a long time to get to cashout threshhold then when i did i got a lot of surveys that hav not been approved yet so i have &43.20 sitting there i cant do anything with

By: Al

Al — Wed, 08 Apr 2009 16:39:42 +0000

Thank you for the kind words Karen, and we do understand your frustration. We are striving to make the changes needed to meet everyone’s needs and know that most have been patient. We appreciate you all and will continue to change and meet your needs. I did want to note that we are actually not open on weekends, so we will get back to you on your questions during the week.
If you need anything, just email me again at support@surveyhelpcenter.com. You are always able to address the email to me.

Thank you again for your time and patience!

Al Arevalo
Customer Service